Terms & Conditions

The below applies only if the products were purchased directly on our website www.purearts.com. If you have purchased from another retailer, please contact the original point of purchase.  

Ordering, Stock and Availability

• All products are priced in USD and are invoiced in USD. Note that if you are not located in the US, the exchange rate will vary depending on your bank/credit card’s daily rate at time of posting. The exchange rate currency prices shown on our website at the time of ordering is only an estimate. We do not have control over your bank’s exchange rate.
• Deposits or Full Payments for preorders are only refundable if Pure Arts cancels the release of said products or if it is cancelled within 30 days of placing the order.
• In-stock orders can only be cancelled on the same day by 12pm EST by emailing support@purearts.com.
• Refunds can only be made onto the original payment method used for purchase.
• Product photos are of prototypes. Final production may be different. 
• All preorder item(s) that have been paid with a payment plan will be charged a 15% deposit reserve production of the item(s). Please note this deposit is Non-Refundable if the order is not cancelled within 30 days of placing the order.
• Orders must be fully paid to ship.
• All orders have a 15% non-refundable deposit that is not refunded upon cancellation after 30 days or returns. 
• Deposits cannot be transferred to another order
• Before buying, the customer should check and confirm whether the product is allowed to be sold and shipped to their mailing address. We do not ship to PO Box addresses without the full street number and name. PureArts reserves the right to cancel and forfeit any orders whose shipping address are not compliant to our licensed zones.
• Note that some products are restricted to ship to certain countries. This is noted in the product page. If you purchase an item and it is noted that it's not available for your country, we will cancel the order and refund the amount back to you.
• Boxes may incur damage during transit. We do not replace retail or shipper boxes. 
• Payment plans that have defaulted for over 6 months without contacting support@purearts.com may be cancelled and refunded less the 15% non-refundable deposit. 
• Final release date of preorder products can be subject to rare delays by manufacturer or approval factors.
• Stock can be limited and it is expected that multiple buyers are attempting to buy the same product at the same time (at check-out). It is therefore possible that at the moment of purchase, you and another person have clicked on the same last item in stock. If this is the case, we will ship the product to the order that was received in our system first, and we will advise/refund the other customer who ordered after. 
• We are not responsible for damages caused by customs opening your package.
• Be sure to check the product status and shipping estimate in the product description as products may be pre-orders
• All shipping to Russia, Ukraine, and Belarus is paused as our partners are currently unable to deliver in the region. Once shipping resumes, we will deliver all orders. Orders can still be placed for these regions, but they will not ship until shipping resumes. To change your delivery address to another country to receive quicker delivery, please email support@purearts.com 
• By proceeding with your order, you have deemed to have read, understood and agreed to our terms. 

Shipping Damages / Defective Merchandise

If your item is damaged due to shipping or has a manufacturer defect, we will work to take care of the problem at no extra cost to you. You must contact us within 5 days of receipt. DO NOT ATTEMPT TO FIX THE ITEM. Doing so will void any warranty. Send a detailed email to support@purearts.com with your name, order number, and clear photographs of the defected areas. PureArts will not replace retail or shipper boxes.

eBay and Other Points of Re-Sale

Please note that we do not have authorized eBay vendors/sellers for current in-stock or pre-order items. Buying from these sellers is at your own risk and we are not accountable for any fraud or damaged goods bought from these eBay sellers or other resellers. We recommend buying directly from our website.

We do have tips if you still want to go ahead and purchase from eBay or other resellers:

• Never buy collectibles that have not been opened. Always request the seller to open the box and check for damages prior to shipping it.
• While the box is opened, have the reseller take clear photos of the product for proof, including the edition number
• Make sure the seller has a return policy
• Pay for shipping insurance as an extra measure in case something happens during transit from the reseller to your final delivery address

Customs / Duty / Shipment Abandonment Fee

Customers are responsible for paying duties on their shipments in a separate payment directly to the carrier, either prior to final delivery or through an invoice received after delivery. If the customer decides not to accept the shipment and abandons it with customs officials, or refuses to pay their duties / fees when invoiced, this may then result in charges assessed to PureArts. We reserve the right to deduct any of these fees, incurred by duty or product abandonment, from any refund due to the customer. If an order is unclaimed after attempted delivery, the order is considered abandoned and is not eligible for a refund. 

Fee Disputes

Credit card companies submitting a dispute or charge back to Pure Arts for any NRDs, cancellation fees, or back charged customs duties will be given a copy of the terms and conditions of those specific agreements, as well as documentation of our checkout process illustrating your acceptance of the terms, via the client required action of selecting a check box. The information that will be provided illustrates a contract that you created with Pure Arts upon checkout and generally results in a dismissal of the dispute. Please keep in mind that any accounts with pending charge backs will be temporarily disabled, to avoid further billing and shipping issues, while all concerns are resolved. 

Privacy and Customer Information

This notice applies to all information collected or submitted on this website. The types of personal information collected include Full Name, Address, Email address, and Phone number. We use the information you provide about yourself when placing an order only to complete that order. We do not give out your information to any outside parties.  

Changes to this policy

We reserve the right to change this policy at any time by posting changes on this site. By using this site, you acknowledge that you have read the terms and conditions and understood its meaning. 

Last updated: July 18, 2023

PureArts - 369 Rue St Paul O, Montreal QC H2Y2A7, Canada