Orders & Shipping
IN-STOCK ORDERS
All in-stock orders are shipped from our warehouse locations worldwide. We currently ship from the follow warehouse locations:
- Canada (serving North and South America)
- United Kingdom (serving all regions of the UK)
- Europe (serving all European customers and some regions of Asia and Africa)
- China (serving Asia, Australia and New Zealand)
Due to our warehouse locations, the following locations do NOT incur additional import taxes or duty upon delivery: Canada, USA, UK, and Europe!
Due to system limitations, product modifications cannot be made once in-stock orders are placed. Please verify your checkout cart before submitting the final order.
Cancellations
In-stock orders can only be cancelled on the same day by 12pm EST by emailing support@purearts.com. For example, if you ordered between 1am-11am EST on Monday, you will only have until 12pm on the same day to email us to cancel the order. Please make sure to include the name and order number of the order and reason for cancellation. Once your request has been received and cancelled, you will receive a cancellation email confirmation and you will be refunded using the same payment method. Please note the refund can take between 5-14 business days to show in your bank/credit card account, depending on your bank and country. If you do not like to wait for refunds to be received in your bank/credit card account, it is important that you are 100% sure you want to place the order.
PRE-ORDERS
Order Processing
All preorders for will be shipped out in sequential order once full payment has been received and the product is ready to ship. We do not ship out products that have not been paid in full.
Modifications to Order
Due to system limitations, product modifications cannot be made once pre-orders are placed. Please verify your checkout cart before submitting the final order.
For all pre-orders, a non-refundable (after 30 days) deposit of 15% down payment will be charged. This is to ensure we secure the production of the item for you. Deposits cannot be transferred to another order. If the pre-order item is paid immediately in full, 15% of the payment is considered the deposit. If the pre-order is paid via a payment plan, the first payment is the 15% deposit.
Cancellations
Pre-orders can be cancelled within 30 days from date of purchasing. If cancelled within 30 days, we will refund the full amount charged. You will receive a cancellation email confirmation and you will be refunded using the same payment method. Please note the refund can take between 5-14 business days to show in your bank/credit card account, depending on your bank and country. If you do not like to wait for refunds to be received in your bank/credit card account, it is important that you are 100% sure you want to place the order.
PAYMENT
SHIPPING
All shipping to Russia, Ukraine, and Belarus is paused as our partners are currently unable to deliver in the region. Once shipping resumes, we will deliver all orders. Orders can still be placed for these regions, but they will not ship until shipping resumes. To change your delivery address to another country to receive quicker delivery, please email support@purearts.com
All orders ship from the below warehouses depending on delivery address unless otherwise indicated in the product description!
We are not responsible for the delivery actions of couriers.
Some shipments to Asia and Africa may also originate from the EU warehouse, duty and taxes may be charged on these deliveries.
Most orders that have a shipping address in Asia and all of Oceania are shipped from our warehouse in China. Shipping will take between 4-14 business days.
Modification to Shipping Address
It is possible to change the shipping address for all pre-orders before the estimated month of delivery. Please email support@purearts.com or contact us on FB messenger for the address change. Please provide your order number, shipping address name, full address, email and phone number. Once an order has shipped, we can no longer update the delivery address.
All orders have tracking included to ensure peace of mind.
Customs/Duties Fees
Please note that the shipping cost we charge for the order excludes any customs/import fees. This extra charge will be the buyer's responsibility. Please check with your country's import rates for more information.
- Orders shipping from our warehouse in Canada to an address within Canada or the USA will not have any customs/duty fees.
- Orders shipping from our UK warehouse to the UK will not have any customs/duty fees.
- Orders shipping from our EU warehouse to European countries will not have any customs/duty fees.
Duty/custom fees are the responsibility of the customer. If you do not pay for these fees and the shipment is sent back, we will not re-ship the order to you. All shipping costs including failed delivery fees that are charged to us by DHL/UPS will be deducted from the order amount paid.
Last updated: March 7, 2023